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Job description
We are looking for a Restaurant Manager to lead all aspects of our business. We need someone who will deliver a high-level of performance, motivate our staff, and provide excellent customer service. The Restaurant Manager responsibilities will include maintaining the restaurant’s revenue, profitability and quality goals. As well as, ensure strong and efficient restaurant operations, maintain high production, productivity, quality, and customer-service standards. To be successful in this role will require management skills and experience in both front and back end. The ability to oversee the staff, kitchen, day go day processes. check-in with customers and balance seating capacity. Back end management experience is essential, as the manager will be responsible to hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Skills
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Strong leadership, motivational and people skills
- Acute financial management skills
Job Type: Full-time
Salary: Up to $40,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Physical setting:
- Fast casual restaurant
- Quick service & fast food restaurant
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)